Why transactional emails?To avoid delivery issues. Email protection systems have increasingly put stricter security controls in place to try and protect against ever more sophisticated phishing attacks and spam. As this can sometimes cause delivery issues when sending via Intellek's legacy email relay servers, Intellek has chosen to use transactional emails via SMTP2Go for all communication sent from your LMS. Why SMTP2Go Transactional Emails?SMTP2Go offers a number of benefits including the use of a dedicated, built-for-purpose, email infrastructure for delivering emails to our Client Family’s end-users. In addition, the Intellek support team, you, and your technical team, will be able to access real-time statistics and historical logs empowering them to resolve email issues more quickly. SMTP2Go has a world-class SMTP infrastructure. The service will use your own email domain and we can be confident your emails from the LMS will reach your learners. What’s the Process?The process will take just 10 minutes. 1.Someone in your IT department will need to book a call with Adrian, our Head of Networks & Security, for next steps. 2.During the call, Adrian will register your email domain with SMTP2Go: a.SMTP2Go will ask for some entries to be added to your domain's DNS so they can verify you and authorize them to send emails. b.Once you are verified Intellek will send a quick test message to make sure it goes through okay. c.We will reconfigure your LMS to use SMTP2Go at an agreed-upon time. Considerations During SetupDependent on how existing rules are configured, mail filtering systems such as MimeCast or Proofpoint may need to have some rules updated or added to ensure mail delivery. Intellek uses two dedicated IP addresses for sending via SMTP2Go, they are: 103.2.142.87 and 203.31.38.129 You may need to add these to an allow or whitelist in any mail filtering systems ( e.g. Mimecast or Proofpoint ) you are using. Please schedule a short call to discuss these rules with the Intellek networks team to ensure a smooth implementation. |
 | Switching to SMTP2Go if currently on SendInBlue |
Why switch from SendInBlue to SMTP2Go for transactional emails? If you have already switched from the Intellek mail relays to transactional emails through SendInBlue you may wonder why you should consider moving to SMTP2Go. It is a reasonable question given that SendInBlue offers similar facilities. Simply put, when some of our larger clients switched from our mail relays to SendInBlue, it raised a couple of issues we had not encountered during our testing and as a result, our network went back to the shortlist and completed some further evaluation. We think SMTP2Go offers some nice features for our clients over and above what SendInBlue has to offer as well as not having the issues we found with SendInBlue. A feature our Head of Networks and Security is particularly enthusiastic about is being able to provide our clients access to their own account area which allows you to review emails sent from your LMS, your IT team to log in and check the system for any delivery issues. |