For clients using the Username and Password Authentication method, the Forgot credentials link allows Users to recover their login information if they've forgotten it. LMS administrators no longer manage or reset passwords in LMS v4.

The Forgot credentials link appears for Clients using hybrid authentication (Username and Password and SSO methods); however it only resets the LMS password, not the SSO password.

How to Reset an LMS Password

1.Click the Forgot credentials link to open the Forgot credentials page.

Forgot Credentials

2.Input your email address and click the Send button. If an active User with a matching email address exists in the LMS, the system will send them an email containing a reset password link.

3.The Check Your Email page appears, informing the user that the email has been sent. If the email is not received, use the Resend button. It is recommended to wait five minutes before attempting to resend the email.

4.Open the email received from the LMS. The email includes the LoginName, URL to the LMS, and the Reset Password option.

5.Click the Reset Password link to open the password page.  

6.Create a new password and confirm it. When you begin typing in the Confirm Password field, the password page will display the password requirements, highlighting any that have not been met.

7.Click Save and the LMS returns to the Sign In page.