1.Click in the message body at the position for the variable.
Make sure your cursor is in the correct location within the message body before you insert a variable. You may need to cut and paste a variable if it is inadvertently inserted in another location, such as the very beginning of the message. If this happens, make sure to include the brackets when cutting and pasting variables.
2.Click the Variable tab in the Message Formatting section.
3.Scroll through list to locate the required variable.
4.Click the required variable.