Events > Working with Events > Canceling and Deleting Events

If an Event has enrolled users and needs to be canceled, change the Event Status to Cancelled on the Detail tab of the Event on the Calendar. This will generate a cancellation appointment to any user that is currently enrolled and remove it from their Outlook Calendar.

1.Navigate to the Calendar page.

2.Locate and click the Event on the Calendar.

3.On the Detail page, change the Event Status to Cancelled.

4.Click the Cancel Reason arrow and select the appropriate reason for canceling the Event.

Key Information

To add additional reasons for canceling Events:

1.Navigate to the Calendar.

2.Click the three dot Options menu, and then select Event Cancel Reasons.

3.Click Add item .

4.Enter a Code for the Reason (it can be the same as the Reason).

5.Enter the Reason text.

6.Click .

5.OPTIONAL: If additional information for canceling this Event is required, enter it in the Additional field.

6.The Event will display on the Calendar with a strikethrough to users with the appropriate LMS Security Profiles. Standard users will not see the Event on the Calendar.

Important!

If you need to reschedule a canceled Event for the same date, time, and Location, DO NOT change the Event Status back to Active. Instead, add a new Event and if necessary, re-register the previously enrolled users.

Outlook Decline Option

The Outlook Decline feature allows enrolled users to decline LMS event invitations directly from Outlook or Microsoft Teams. When a user declines a calendar invite, the LMS automatically updates their enrollment status to Cancelled for the event. This streamlines the process of having to sign in to the LMS to cancel from the event.

The Outlook Decline feature requires specific configuration within your organization. Please share the Outlook Decline Integration - Technical Requirement information with your technical team for review and to confirm compatibility with your environment.

Important!

Events created after October 9th are fully compatible with the Outlook Decline feature. Attendees can cancel their enrollment directly from Outlook.

Events created before October 9th, with no attendees enrolled before that date are also fully compatible. Attendees enrolled after October 9th can cancel their enrollment directly from Outlook.

Events created before October 9th, with attendees enrolled before that date must cancel using the LMS Cancel event feature. Contact [email protected] if you need assistance.

How Users Can Decline Events

Once enabled for your LMS, Users can decline an LMS Calendar invite using any of the following applications:

•Outlook Desktop, Web, or Mobile

•Microsoft Teams (Desktop, Web, Mobile)

Supported Actions

Users can use a range of Decline methods across applications, including:

•Click Decline in the Calendar invite

•Right-click and select Decline

•Respond NO via RSVP options in mobile Outlook or Teams apps

•Decline from Microsoft Teams Calendar

Outlook Decline

Teams Meeting - Right-Click > Decline

When a decline is registered through any of these methods, the LMS will automatically update the User's status to Cancelled for the Event.

CalendarEventCancelled

Deleting an Event

If you have added an Event to the Calendar in error, you can delete it as long as NO end-users have enrolled in the Event (it is better to Cancel the Event, rather than delete it). To delete an Event from the Calendar:

1.Navigate to the Calendar page.

2.Click the View list icon to change the Calendar view.

3.Click in the row of the Event to be deleted.

4.Click the Remove selected items icon on the toolbar.

5.Click OK to confirm deletion of the Event.

6.If the Calendar grid (i.e., Month/Week/Day) is preferred, click the View month icon to change back to the Calendar grid.