Getting started > Login and Authentication

LMS v4 offers several authentication options (Username/Password, SSO, or both). The login page displayed to users depends on how authentication is configured in your system. See Configuring Authentication Methods.

Single Sign-on Login Page

For LMS v4 instances using Single Sign-on authentication, Users will be presented with a Single Sign-on login splash page when they first sign in to the LMS. After two hours of inactivity, Users will be redirected to the LMS login page to re-authenticate.

1.Users click the Single Sign-on button. After a brief authentication window appears, the LMS is displayed.

Single Sign-on Login Splash Page

Note: The image that appears on the Single Sign-on page is uploaded through Settings > 3-dot Options > Branding.

Username and Password Login Page

When the Username and Password authentication method is enabled, Users will sign in using the credentials created directly in the LMS. These accounts are authenticated by the LMS itself, not through your organization's network or SSO. Users will be prompted to sign in with their LMS Username and Password. This authentication method is commonly used for external Users who do not have a network account but still require access to LMS content.

Username and Password Sign In

Users can click the Forgot credentials? link to reset the password. See Password_Requirements

Forgot Credentials

For clients using the Username and Password Authentication method, the Forgot credentials link allows Users to recover their login information if they've forgotten it. LMS administrators no longer manage or reset passwords in LMS v4.

The Forgot credentials link appears for Clients using hybrid authentication (Username and Password and SSO methods); however it only resets the LMS password, not the SSO password.

How to Reset an LMS Password

1.Click the Forgot credentials link to open the Forgot credentials page.

Forgot Credentials

2.Input your email address and click the Send button. If an active User with a matching email address exists in the LMS, the system will send them an email containing a reset password link.

LMSv4ForgotCredentialsEnterEmail

3.The Check Your Email page appears, informing the user that the email has been sent. If the email is not received, use the Resend button. It is recommended to wait five minutes before attempting to resend the email.

LMSv4ForgotCredentialsCheckEmail

4.Open the email received from the LMS. The email includes the LoginName, URL to the LMS, and the Reset Password option.

LMSv4ForgotCredentialsEmail

5.Click the Reset Password link to open the password page.

6.Create a new password and confirm it. When you begin typing in the Confirm Password field, the password page will display the password requirements, highlighting any that have not been met.

LMSv4ForgotCredentialsChangePasswordPage

7.Click Save and the LMS returns to the Sign In page.